Legal

Refund & Cancellation Policy

How deposits, cancellations, rescheduling and refunds work for services booked with ODESSENSE LTD.

Last updated: 13 September 2026 · Service provider: ODESSENSE LTD, Reg. No. HE 497696

1. Scope

This Policy is part of the Terms of Service of ODESSENSE LTD (Reg. No. HE 497696) and applies to all Services booked through sashabarin.com or directly with the Company. Capitalised terms have the meaning given in the Terms of Service.

2. Non-refundable deposit

2.1. To confirm and reserve the Event date, the Client pays a deposit of 1/3 of the Total Fee.

2.2. The deposit is non-refundable if the Client cancels: from the moment of confirmation the Company reserves the date exclusively for the Client, declines other bookings for it and starts preparatory work.

2.3. The deposit is refunded in full if the Company cancels the Services (section 5). In case of force majeure it is carried over to the new date (section 6).

3. Cancellation by the Client

3.1. The Client may cancel at any time by written notice to Odessense.cy@gmail.com. The date the notice is received determines the amount retained.

3.2. Event planning and coordination, event production, hosting and corporate workshops:

3.3. In addition, documented costs that the Company has already paid to Vendors on the Client's behalf and that the Vendors do not refund (for example, venue or artist deposits) are reimbursed at cost, with supporting documents.

3.4. Individual training and consulting sessions can be cancelled or moved free of charge no later than 48 hours before the start. A session cancelled later, or missed, is treated as delivered. Unused prepaid sessions of a programme are refunded on request.

3.5. A reduction of the scope of the Services is treated as a partial cancellation of the relevant part, under the same table.

4. Rescheduling

4.1. If the Client asks to move the Event at least 30 days before the original date, the Company transfers the booking once, free of charge, to a new date within 12 months, subject to availability. All amounts paid, including the deposit, are carried over.

4.2. Later requests or a second change are considered case by case. If no new date can be agreed, the request is treated as a cancellation under section 3.

5. Cancellation by the Company

5.1. If the Company cancels the Services or cannot perform them for reasons on its side (including illness of the lead specialist), the Client receives a full refund of all amounts paid, including the deposit.

5.2. Instead of a refund, the Company may offer an equivalent replacement or a new date. This applies only if the Client agrees in writing; the Client is always free to choose the full refund.

6. Force majeure

If the Event cannot take place due to force majeure (as defined in the Terms of Service), the parties first try to move it to a new date within 12 months, with all payments carried over. If no new date can be agreed, the Company refunds all amounts paid except the non-refundable deposit and documented non-recoverable Vendor costs.

7. How and when refunds are paid

• Refunds are made in euro (EUR) to the original payment method: to the same card for card payments, or to the bank account the payment came from for bank transfers.
• The refund is made within 14 days of the date the Company confirms the cancellation and the refund amount. Depending on the card issuer, it may take a few more business days for the amount to appear on the statement.
• The Company does not charge any fee for refunds. Currency conversion by the Client's bank is outside the Company's control.
• Every refund is confirmed by email.

8. Complaints and chargebacks

If you are not satisfied with the Services, please write to Odessense.cy@gmail.com within 14 days after the Event. We reply within 14 days and, where the complaint is justified, offer a proportionate partial refund. Please contact us before starting a chargeback with your bank: we resolve most questions faster directly.

9. Consumer rights

This Policy does not limit any mandatory rights of consumers under the law of the Republic of Cyprus and the European Union. Information about the right of withdrawal is in section 8.3 of the Terms of Service.

10. Contact

ODESSENSE LTD, Reg. No. HE 497696, Nikou & Desponas Pattichi, 105 UMG HOUSE, Flat/Office 1-2, 3070 Limassol, Cyprus. Email Odessense.cy@gmail.com, phone +357 99 958285.